Basic principles

Back to Responsible Gaming aims to provide the world's safest and most innovative gambling platform. With our fair and responsible product line-up, every user can play within their financial means and receive the best service possible. commits itself to integrity, fairness and reliability and we always do our best to prevent gambling-related problems.

Together with leading research institutes, associations and counselling providers, we have developed measures that ensure a responsible, safe and reliable place for online gambling.

1. Real fairness

It is our responsibility to create a gambling environment that is founded on the spirit of fair play. The trust of our customers is fundamental to our success. Customer confidence is reliant on us safeguarding the fairness of the games and protecting our customers against fraud. We work closely with independent authorities which monitor the fairness of the gaming products we offer. When it comes to fraud and manipulation, our dedicated investigation and online monitoring teams ensure your protection.

2. Real security is subject to strict regulatory oversight and we comply with a wide range of laws, rules, standards and regulations throughout various jurisdictions. Regular verification of compliance by means of independent reviews confirms that random number generators work as they should, that your deposits are kept safe in segregated accounts and that your personal data is protected.

3. Real prevention

Gambling is a great source of entertainment for millions of people around the world. But, for a minority, gambling can cause problems. We are committed to identifying risks as early as possible and intervening to prevent these problems before they emerge. We have in place a responsible gambling framework which includes controls to help customers to play within their limits and avoid a situation where gambling causes problems.

Protection of minors

Underage gambling is a criminal offense and any person who facilitates someone under the age of 21 to gamble has committed a criminal offense and shall be prohibited from Internet gaming. excludes minors (persons under the age of 21) from gambling, so we will always ask for proof of age during the registration process. We also begin an automatic identification process immediately after registration, which can require a copy of a picture ID document upon deposit or withdrawal. We take our responsibility for preventing minors from playing with us seriously and in order to offer the best-possible protection of minors, we require the shared responsibility of parents. Use child protection software, such as NetNanny and Cybersitter, to block gaming sites from under-21s.

If you know someone under the age of 21 who is registered with us, please contact us immediately at

Choose Help: Understanding Randomness, Why the Machine Is NEVER ‘Due’ to Pay Out

Learn about the reasoning that leads to the Gambler’s Fallacy by John Lee – Editor

People often believe that a slot machine or video lottery terminal that has not paid out for a long while becomes ‘due’ to pay out. This belief can lead a person to continue to gamble for long periods of time while awaiting the expected big payoff to come.

Machines programmed to be random, however, never become ‘due’ no matter how long the interval between substantial pay outs.

Here’s why:


Each time you pull a slot machine handle you have exactly the same odds of winning as you did on ever other occasion that handle was ever pulled.

These machines are programmed using random number generators. These generators produce millions of number combinations and thousands of these number combinations cycle past every second. The results that pop up on the screen depend on the number combination that rolls over at the split second that you press the bet button. No matter how long the machine has gone since paying out, you have the same odds of hitting a ‘big payday’ sequence of numbers from the random number generator chip as you did on every other bet.

The Gambler’s Fallacy

Over the long term, over thousands and thousands of spins, a coin will land heads 50% of the time and tails 50% of the time, and a roulette wheel will pay red as often as it pays black. Over the short term, however, things are not so stable. When betting on something with a fixed probability, like a coin toss, a slot machine or most forms of casino wagering, past events do not influence future outcomes. The roulette wheel does not remember that it just landed on black 5 times in a row and when it's set spinning again, it has exactly the same odds to land on black or red as it did in the 5 preceding spins.

You Don’t Have a System

If you gamble, do it only as a recreational pastime and never bet more than you can afford to lose. Remember that no machines ever come ‘due’ to pay, and that in a casino, no matter how many times a past event has occurred, future events are not affected.